---
title: "Track customer prepayments"
description: "You can track customer prepayments in the following windows:"
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-payments-and-applications/track-customer-prepayments/index.md
lastmod: 2026-02-19
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/process-payments-and-applications/llms.txt


# Track customer prepayments

Last modified February 19, 2026

> You can track customer prepayments in the following windows:


+ [Customer summary (AR401000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-summary-ar401000/index.md): Displays prepayment balances
+ [Customer details (AR402000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-details-ar402000/index.md): Shows prepayments from individual customers
+ [Balance by general ledger account (AR632000) report](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-reports/balance-by-general-ledger-account-ar632000/index.md): Displays all prepayments collected on the prepayment account

To track customer prepayments, you use a special liability account, the **prepayment account**, to record prepayments from customers.

> [!NOTE]
> If you want to set a default prepayment account to be used for each new customer a user creates, in the [Customer classes (AR201000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-classes-ar201000/index.md) window, specify the prepayment account and subaccount for each of the customer classes that might be used when a user creates a new customer.

You can change the prepayment account and subaccount for a particular customer in
the [Customers (AR303000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customers-ar303000/index.md) window.
The system credits this
account by default when a user enters a new prepayment from the customer.

## View prepayment balances

1. Go to the [Customer summary (AR401000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-summary-ar401000/index.md) window.
1. In the **Branch** field of the top part, select the branch for which you want to view prepayments.
1. In the **Period** field, select the financial period, or leave the field blank to view all open prepayments.
1. In the **Customer ledger account** field, select the prepayment account.

In the table, you can view the list of customers with the prepayment balances
calculated for the selected criteria.
The **Total prepayments**
field of the top part shows the total amount of customer prepayments calculated,
based on the selected criteria.

> [!NOTE]
> You can adjust the list by changing the selection criteria.

## View prepayments by customer

1. Go to the [Customer details (AR402000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-details-ar402000/index.md) window.
1. In the **Branch** field of the top part, select the branch for which you want to view prepayments.
1. In the **Customer** field, select the customer whose prepayments you want to view.
1. In the **Customer ledger account** field, select the prepayment account.

In the table, you can view the list of prepayments that match the selected criteria.

The **Prepayments balance** field of the top part displays
the total amount of customer prepayments calculated, based on the selected
criteria.

## View all prepayments

1. Go to the [Balance by general ledger account (AR632000) report](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-reports/balance-by-general-ledger-account-ar632000/index.md).
1. On the **Report parameters** tab, specify the report parameters that fit your information needs.

    > [!NOTE]
    > If you leave the **Branch** field blank, you get information on all branches.
1. In the window toolbar, click **Run report**.
1. Find the prepayment account in the report to view all prepayments that fit the specified criteria.

Additionally, you can use filtering to display only specific documents in the report.

For example: After you set the report parameters and before you run the report, you
can add filter condition lines to the **Additional filtering conditions** table on the **Additional sort and filters** tab as follows:

+ To view only documents collected on the prepayment account with account ID 140000, use the settings shown in the table below.

  |Property|Condition|Value|
  |---|---|---|
  |Account.AccountCD|Equals|140000|

+ To view only prepayments, use the settings shown in the table below.

  |Property|Condition|Value|
  |---|---|---|
  |ARRegister.DocType|Equals|Prepayment|

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/manage-customers/preliminary-configuration/about-customer-classes/index.md">About customer classes</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-customer-ledger-documents/about-tracking-customer-ledger-documents/index.md">About tracking customer ledger documents</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-customer-ledger-documents/process-customer-ledger-documents-overview/index.md">Process customer ledger documents - overview</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-customer-ledger-documents/about-customer-ledger-ageing-reports/index.md">About customer ledger ageing reports</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-customer-ledger-documents/about-types-of-customer-ledger-documents/index.md">About types of customer ledger documents</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-customer-ledger-documents/about-the-customer-ledger-document-processing-flow/index.md">About the customer ledger document processing flow</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-customer-ledger-documents/about-changing-the-processing-of-customer-ledger-documents/index.md">About changing the processing of customer ledger documents</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-customer-ledger-documents/about-schedules-for-recurring-documents/index.md">About schedules for recurring documents</a></li>
</ul><h3>Tasks</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/copy-one-customer-class-to-a-new-one/index.md">Copy one customer class to a new one</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/use-a-template-to-create-a-new-customer-class/index.md">Use a template to create a new customer class</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/create-a-customer-class/index.md">Create a customer class</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/create-a-customer-class-template/index.md">Create a customer class template</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/edit-or-delete-customer-classes/index.md">Edit or delete customer classes</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/set-a-customer-class-as-default/index.md">Set a customer class as default</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/make-settings-in-the-customer-classes-window/index.md">Make settings in the Customer classes window</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/set-up-dunning-letter-mailing-for-a-customer-class/index.md">Set up dunning letter mailing for a customer class</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/set-up-invoice-mailing-for-a-customer-class/index.md">Set up invoice mailing for a customer class</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/send-invoices-by-email/index.md">Send invoices by email</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/set-customer-class-print-and-email-preferences/index.md">Set customer class print and email preferences</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-a-dunning-letter-mailing/index.md">Set up a dunning letter mailing</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/enable-or-disable-write-offs/index.md">Enable or disable write-offs</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-mailings/set-up-mass-processing-of-mailings/index.md">Set up mass processing of mailings</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-classes-ar201000/index.md">Customer classes (AR201000)</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-summary-ar401000/index.md">Customer summary (AR401000)</a></li>
</ul>


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