---
title: "Set up dunning letter mailing for a customer class"
description: "You can also configure dunning letter mailing for one customer."
lang: en
languages:
  en: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-classes/set-up-dunning-letter-mailing-for-a-customer-class/index.md
lastmod: 2026-02-23
---

> Documentation index: https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-classes/llms.txt


# Set up dunning letter mailing for a customer class

Last modified February 23, 2026

> You can also configure dunning letter mailing for one customer.


1. In the **Customer number** **Class ID** field, select the customer for which you want to configure the mailing.
1. Go to the **Mailing settings** tab.
1. In the **Mailings** table, click ![icon-add](https://docs.vismasoftware.no/media/visma-net-erp/icon-add.png) to add a new role.
1. Select **DUNNINGLETTER**.
1. In the **Email account** column, select the e-mail account you want to use as your sender address.
1. In the **Report** column, select the report you want to use to generate the dunning letter document, which will be sent as an attachment.
1. In the **Notification template** column, select the **DunningLetterNotification** template, which will be the template for the body of the email.
1. In the **Format** column, select the attachment format. If the format you specify here is different from a contact's format preferences, the system will use the contact's preferences.
1. Select the **Active** check box for the mailing.
1. In the **Recipients** table, click ![icon-add](https://docs.vismasoftware.no/media/visma-net-erp/icon-add.png) to add a new row.
1. In the **Contact type** column, select **Invoicing**. In the [Customers (AR303000)](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-ledger-windows/customers-ar303000/index.md) window on the **Invoicing settings** tab, you can see the name of the dunning letter recipient in the **Attention** field.
1. Click ![icon-save](https://docs.vismasoftware.no/media/visma-net-erp/icon-save.png).

See: [Configure mailing settings for dunning letters for a customer](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/manage-customers/configure-mailing-settings-for-dunning-letters-for-a-customer/index.md)

<h2>Related pages</h2><h3>Concepts</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/manage-customers/preliminary-configuration/about-customer-classes/index.md">About customer classes</a></li>
</ul><h3>Tasks</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/copy-one-customer-class-to-a-new-one/index.md">Copy one customer class to a new one</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/use-a-template-to-create-a-new-customer-class/index.md">Use a template to create a new customer class</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/create-a-customer-class/index.md">Create a customer class</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/create-a-customer-class-template/index.md">Create a customer class template</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/edit-or-delete-customer-classes/index.md">Edit or delete customer classes</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/set-a-customer-class-as-default/index.md">Set a customer class as default</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/make-settings-in-the-customer-classes-window/index.md">Make settings in the Customer classes window</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/set-up-invoice-mailing-for-a-customer-class/index.md">Set up invoice mailing for a customer class</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/send-invoices-by-email/index.md">Send invoices by email</a></li><li><a href="/visma-net-erp/help/customer-ledger/customer-classes/set-customer-class-print-and-email-preferences/index.md">Set customer class print and email preferences</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-dunning-letters/set-up-a-dunning-letter-mailing/index.md">Set up a dunning letter mailing</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-credit-policy/write-off-methods/enable-or-disable-write-offs/index.md">Enable or disable write-offs</a></li><li><a href="/visma-net-erp/help/customer-ledger/manage-mailings/set-up-mass-processing-of-mailings/index.md">Set up mass processing of mailings</a></li><li><a href="/visma-net-erp/help/customer-ledger/process-payments-and-applications/track-customer-prepayments/index.md">Track customer prepayments</a></li>
</ul><h3>Windows</h3>
<ul><li><a href="/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-classes-ar201000/index.md">Customer classes (AR201000)</a></li>
</ul>


---

[View this page](https://docs.vismasoftware.no/visma-net-erp/help/customer-ledger/customer-classes/set-up-dunning-letter-mailing-for-a-customer-class/)