Add a payment message prefix /visma-net-erp/help/customer-ledger/customer-ledger-preferences/add-a-payment-message-prefix section 2026-02-19T17:09:06+01:00 # Add a payment message prefix ## Before you start [Add a payment method and a bank account to a customer](/visma-net-erp/help/customer-ledger/manage-customers/add-a-payment-method-and-a-bank-account-to-a-customer/). 1. Go to the [Customer ledger preferences (AR101000)](/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-ledger-preferences-ar101000/) window. 1. Go to the **General information** tab. 1. In the **Customer refund settings** section, fill in the **Payment message prefix** field. 1. Click ![icon-save](/media/visma-net-erp/icon-save.png). ## What is next? Make sure you have created and released the credit note(s), payment(s) and/or prepayment(s) to be refunded. For step-by-step instructions on how to create a credit note, see [Create a credit note](/visma-net-erp/help/customer-ledger/process-invoices/create-a-credit-note/). For step-by-step instructions on how to create a payment or prepayment, see [Enter a payment document](/visma-net-erp/help/customer-ledger/customer-payments/enter-a-payment-document/). For step-by-step instructions on how to release these documents, see [Release a payment document](/visma-net-erp/help/customer-ledger/customer-payments/release-a-payment-document/). To create a customer refund for a document and send it for payment via AutoPay, go to [Process a customer refund](/visma-net-erp/to-be-deleted/online-help/o2c/ar50300s-process-customer-refund-task/).

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