Set up dunning letter mailing in the Customer ledger preferences
/visma-net-erp/help/customer-ledger/customer-ledger-preferences/set-up-dunning-letter-mailing-in-the-customer-ledger-preferences
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2026-02-19T17:09:06+01:00
# Set up dunning letter mailing in the Customer ledger preferences
1. Go to the [Customer ledger preferences (AR101000)](/visma-net-erp/help/customer-ledger/customer-ledger-windows/customer-ledger-preferences-ar101000/) window.
1. Go to the **Mailing settings** tab.
1. In the **Default sources** table, click  to add a new row.
1. Select **DUNNINGLETTER**.
1. In the **Default email account** column, select the email account you want to use as your sender address.
1. In the **Report** column, select the report you want to use to generate the dunning letter document, which will be sent as an attachment.
1. In the **Notification template** column, select the **DunningLetterNotification** template, which will be the template for the body of the email.
1. In the **Format** column, select the attachment format. If the format you specify here is different from a contact's format preferences, the system will use the contact's preferences.
1. Select the **Active** check box for the mailing.
1. In the **Default recipients** table, click  to add a new row.
1. In the **Contact type** column, select **Invoicing**. In the [Customers (AR303000)](/visma-net-erp/help/customer-ledger/customer-ledger-windows/customers-ar303000/) window on the **Invoicing settings** tab, you can see the name of the dunning letter recipient in the **Attention** field.
1. Click .
You can also configure dunning letter mailing for:
One customer, see: [Set up dunning letter mailing for a customer](/visma-net-erp/help/customer-ledger/manage-customers/configure-mailing-settings-for-dunning-letters-for-a-customer/).
Customer classes, see: [Set up dunning letter mailing for a customer class](/visma-net-erp/help/customer-ledger/customer-classes/set-up-dunning-letter-mailing-for-a-customer-class/).
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