| Element | Description |
|---|---|
| General ledger batch number series | The number series used for batches originating in the Customer ledger workspace. |
| Invoice number series | The number series used for customer ledger invoices. A customer ledger invoice is created for each original customer document, invoice, note, or financial charge. |
| Payment number series | The number series used for customer payments. |
| Debit note number series | The number series used for debit adjustments. |
| Credit note number series | The number series used for credit adjustments. |
| Write-off number series | The number series used for write-off documents. |
| Overdue charge number series | The number series used for overdue charges. The option is available if the Overdue charges functionality is enabled in the Enable/disable functionalities (CS100000) window. |
| Price worksheet number series | The number series used for price worksheets. |
| Dunning fee number series | The number series used for dunning fees. |
| Element | Description |
|---|---|
| Automatically post on release | A check box that indicates (if selected) that transactions will be automatically posted to the General ledger workspace once they are released in the Customer ledger workspace. |
| Post summary when updating the general ledger | A check box that indicates (if selected) that customer ledger documents will be posted to the General ledger workspace with summarised row amounts if particular criteria are met. That is, if multiple rows in a customer ledger document specify the same account (and subaccount, if any) and branch (if the Multi-branch support functionality is enabled in the Enable/disable functionalities (CS100000) window), then in the general ledger batch, these rows will be combined into one row with the summarised amount. Note: The summarised transaction amounts can be posted to an account (and subaccount, if any) only if both the Post summary when updating the general ledger check box is selected in this window and the Summary option is specified for an account in the Post option column in the Chart of accounts (GL202500) window.
Note
The general ledger batch can contain multiple documents if the Consolidated posting to general ledger functionality is enabled in the Enable/disable functionalities (CS100000) window. For details, see Overview of the functionalities. |
| Activate migration mode | A check box that indicates (if selected) that the user can release documents in Customer ledger and Supplier ledger (both invoices and payments) without creating a General ledger batch in the General ledger.The balance will still be added to the customer or supplier. Stock items can also be selected. The Sales and Purchases workspaces cannot be used. |
| Element | Description |
|---|---|
| Default customer class ID | The customer class to be used as the default class. When you create a new class by using the Customer classes (AR201000) window, the settings defined for the class specified here will be inserted. (You can change any of these settings.) |
| Combine sales sub. from | The subaccount mask that defines the rule of selecting segment values for the sales subaccount to be used in data entry windows in the Customer ledger workspace. To set up the rule, select a segment, press F3, and select the source of the segment value, which is one of the following options:
For a segment, the characters designating each option are repeated as many times there are characters in the segment. See: About combined subaccounts for more information. |
| Rounding rule for invoices | The rule to be used for invoice total amount rounding, which is one of the following:
This field is available only if the Invoice rounding functionality is enabled in the Enable/disable functionalities (CS100000) window. |
| Rounding precision | The smallest unit for invoice amount rounding; this list is not available if the Use currency precision option is selected in the Rounding rule field. Select one of the following options:
This field is available only if the Invoice roundingfunctionality is enabled in the Enable/disable functionalities (CS100000) window. |
| Hold documents on entry | A check box that means (if selected) that documents will get the On hold status by default when they are saved. |
| Validate document totals on entry | A check box that means (if selected) that totals of new documents will be validated on entry. |
| Require payment reference on entry | A check box that means (if selected) that users must fill in the Payment ref. field in data entry windows in the Customer ledger, Cash management, and Sales workspaces. |
| Hold document on failed credit check | A check box that indicates (if selected) that new invoices and notes are placed on hold and cannot be released for customers that failed the credit check. If the check box is not selected, new documents can be saved and processed regardless of the credit check result, although the system warns users about customers that failed their credit check. |
| Element | Description |
|---|---|
| Automatic payment method | This value will automatically be set when you open the Process customer refunds (AR50300S) window. |
| Manual payment method | This value will automatically be set when you open the Manual payments (AR30200S) window. |
| Direct debit payment method | This value will automatically be set when you open the Send direct debit invoices (AR50850S) window. |
| Element | Description |
|---|---|
| Age credits | A check box that means (if selected) that credit notes and open payments will be aged on customer statements and reports along with invoices and debit notes according to the ageing periods defined in the Statement cycles (AR202800) window. If the check box is cleared, credit notes and open payments will appear as the current documents. |
| Set default overdue charges by statement cycle | A check box that means (if selected) that overdue charges specified for the statement cycle are applied to an overdue document. If the check box is not selected, overdue charges specified for the customer class are applied. The option is available if the Overdue charges functionality is enabled in the Enable/disable functionalities (CS100000) window. |
| Calculate on overdue charge documents | A check box that means (if selected) that overdue charges will be calculated on overdue charge documents as well as on invoices; thus, the amount of overdue charges compounds. The option is available if the Overdue charges functionality is enabled in the Enable/disable functionalities (CS100000) window. |
| Apply payments to overdue charges first | A check box that indicates (if selected) that payments will be applied to overdue charges first and only after that to outstanding invoices, starting with those having the earliest dates, if the Apply payments automatically check box is selected for a customer in the Customers (AR303000) window. The option is available if the Overdue charges functionality is enabled in the Enable/disable functionalities (CS100000) window. |
| Element | Description |
|---|---|
| Salesperson commission by | The way commissions for all salespersons are calculated:
|
| Commission period type | The way commission is paid: Monthly, Quarterly, Yearly, or By financial period. |
| Element | Description |
|---|---|
| Consolidate statements for all branches | A check box that indicates (if selected) that statements from different branches should be consolidated. |
| Statement from branch | The branch to appear on the consolidated statements. |
| Consolidate dunning letters for all branches | A check box that indicates (if selected) that dunning letters from different branches should be consolidated. |
| Dunning letter from branch | The branch to appear on the consolidated dunning letters. |
| Element | Description |
|---|---|
| Reason code balance write-off | The reason code that is used by default when you perform a balance write-off operation. |
| Reason code credit write-off | The reason code that is used by default when you perform a credit write-off operation. |
| Element | Description |
|---|---|
| Automatically release credit notes | A check box that indicates (if selected) that VAT credit notes generated for the invoices that are fully paid within the cash discount period will be released automatically when you process them in the Generate VAT on cash discount (AR504500) window. |
| Credit note description | The description to be used for the credit note, which is generated for a document that was paid early and that adjusts the VAT and taxable amounts. > [!NOTE] > This field supports the multi-language functionality, where you can translate the entered text to multiple languages. For more information, see: About multi-language support |
| Element | Description |
|---|---|
| Payment message prefix | The prefix that will be used in outgoing payment messages. |
| Element | Description |
|---|---|
| Default rate type | The default rate type to be used for calculation of prices in foreign currencies. The field provides a rate type to be used by default when you work with sales prices. |
| Always calculate the price from the base currency | A check box that indicates (if selected) that if a document uses a non-base currency, then the item price (sales or default) is converted to a price in the currency of the document, based on the item price expressed in the base currency. Thus, when you add an item to a document (an order or invoice) that uses a non-base currency, the system suggests the price of the item based the value of this check box:
|
| Load sales prices by alternative item ID | A check box that (if selected) makes it possible to specify prices in sales price worksheets by the alternative IDs of items, so that the system will find and populate the corresponding item IDs automatically. |
| Element | Description |
|---|---|
| Retention type | The way the history of prices, which is defined by using the Sales price worksheets (AR202010) window, will be retained. Select one of the following options:
Note
By default, Retention type is set to Fixed number of months and Number of months is set to 0, which means that the history of prices will be kept forever. |
| Number of months | The number of months the history of price changes should be kept. This field is available if the Fixed number of months option is selected in the Retention type field. |
| Element | Description |
|---|---|
| Line discount basis | The way the line discount will be applied. Select one of the following options:
|
| Apply quantity discounts to | The way the system applies the discounts defined by quantity. Select one of the following options:
|
| Apply line discounts specific to | A check box that indicates (if selected) that any line-level discounts should be skipped if there is a special price for the line item that is defined for this particular customer. |
| Element | Description |
|---|---|
| Dunning process | The way the system groups overdue documents when prepares dunning letters. Select one of the following options:
Note
We recommend that you select the way of setting a level from the very beginning and keep that setting. You can switch from By customer to By document, but switching from By document to By customer is not recommended. |
| Automatically release dunning letters | A check box that indicates, if selected, that dunning letters are automatically released after preparation is completed. The field is available for editing if the By document option was selected in the Dunning process field. |
| Include other unpaid documents | A check box that indicates (if selected) that the system includes in dunning letters the unpaid documents that are not due yet. This is the default value for the Include other unpaid documents check box in the Prepare dunning letters (AR521000) that you can change any time you prepare dunning letters. |
| Include credit note documents | A check box that indicates, if selected, that the dunning letter will contain credit notes. This is the default value for the Include credit note documents check box in the Prepare dunning letters (AR521000) window that you can change any time you prepare dunning letters. |
| Element | Description |
|---|---|
| Dunning fee item | The non-stock item that provides an account and a subaccount (if applicable) to register the collected fee, and a VAT category. |
| Automatically release dunning fee documents | A check box that indicates (if selected) that an invoice for the dunning fee is automatically released when the corresponding dunning letter is released. Otherwise, you need to release it manually by using the Sales invoices (AR301000) window. |
| Element | Description |
|---|---|
| Dunning letter level | An integer that indicates the order in which a letter of this level should be sent. |
| Days past due | The number of days that should pass after the due date for at least one customer document before the system may generate a dunning letter of this level. |
| Days to settle | The number of days that are added to the letter date to calculate the deadline for the payment. |
| Description | Any comment that is relevant to a dunning letter of this level. |
| Dunning fee | The amount of the dunning letter fee, if your company charges one, for this level. |
| Days to due | The number of days to the due date. |
| Report text code | The code of the report text that will be included in the dunning letter. |
| Column | Description |
|---|---|
| Mailing ID | The unique ID of the mailing. The mailings available in the Customer ledger workspace are listed below:
|
| Default email account | The system email account to be used by default for sending emails for this mailing. If no account is specified, the default system account will be used. |
| Report | The customer ledger report that, by default, will be used to structure the information available in the document. The document will be sent as an attachment. A notification template, if selected next, is used to window an email body, otherwise an email body is taken from the report settings. |
| Notification template | The email template to be used by default to generate personalised emails for this mailing, if a template is selected for this mailing.
Note
You need to specify either a notification template or a report for a mailing at least. If a notification template is not specified, text for email body is taken from the report settings. The system inserts this template by default in the Notification template column on the Mailing settings tab in the Customer classes (AR201000) window when you add a mailing in the Mailings table. |
| Format | The format in which the document (if a report is used) will be sent by default if no other preferences are specified in the Customers (AR303000) window for the particular customer contacts. Select one of the following options: HTML, Excel, or PDF. |
| Active | A check box that indicates (if selected) that this mailing is active. Emails will be generated only for active mailings. |
| Element | Description |
|---|---|
| Contact type | The type of contact to receive mailings. You select one of the following options:
|
| Contact ID | The ID of the mailing recipient. A particular recipient can be selected only if you have selected Employee as the contact type. This employee, if one is selected, will receive emails about changes in the documents of all customers. |
| Format | The format in which the report (if applicable) will be sent by default. Select one of the following options: HTML, Excel, or PDF. |
| Active | A check box that indicates (if selected) that the contact or contact type is active. Only active recipients receive the emails for the mailing. |
| Bcc | A check box that indicates (if selected) that the contact (or contact of this type) will receive a blind carbon copy (Bcc) of the emails for this mailing. |
| Element | Description |
|---|---|
| Select configuration | Click  and double-click to select your preferred CID configuration. |
| Status | The status of the configuration. To hide/view CID code on outgoing invoices, set the status to Inactive/Active accordingly. The Editing status allows you to edit the predefined format of the CID. |
| Branch | The branch in which the configuration is applied. If you have multiple branches, you can add different settings for each branch. |
| Payment method | The payment method to which you want your configuration to apply. |
| Digit counter | The number of digits to be used in the payment references with this configuration. |
| Description | The name for the new configuration. |
| Display mask | The display mask to be used to control the format of dates and numeric values. |
| Reference modulus | The modulus for the new configuration. |
| Reference weight | The weight or relevance of the modulus. |
| Amount check digit | The digit that is used for checking of amount. |
| Amount weight | The weight or relevance of the amount. |
| Element | Description |
|---|---|
| Element | Choose the elements that will make up the new configuration. |
| Fixed value | A fixed value in the element, if any. |
| Number of positions | The number of digits the element should have. |
| Leading/trailing zeros | The value that shows if leading/trailing zeros will be used in the elements or now. |
Related pages
Concepts
- About contract renewal
- About contract invoicing
- Manage contracts - overview
- About customer account setup
- About preliminary configuration
- About types of customer ledger documents
- About Customer ledger preferences
- Configure and apply overdue charges
- About overdue charges
- Process invoices - overview
- About adjusting customer ledger preferences
- About dunning process by customer
- Manage dunning letters - overview
- About dunning process by document
- About dunning process setup
- About invoice processing flow
- About invoice recording
- About invoice releasing
- About correction of a released invoice
- About manual payment application
- Processing payments and applications - overview
- About payment processing flow
- About payment recording
- About automatic payment application
- About release of payments and prepayments
- About rounding of document amounts
- About invoices in the sales workspace
- About shipment processing options
- About discount calculation
- About discount application
Tasks
- Make customer-specific changes
- Delete customer
- Create a customer
- Set customer print and email preferences
- Prepare to use electronic invoices for customers
- Enable write-offs for customer
- Set up e-mail invoices for one customer
- Configure mailing settings for dunning letters for a customer
- Set up invoice mailing for a customer
- Add a payment method and a bank account to a customer
- Add delivery settings for a customer
- Add general information for a customer
- Add invoicing settings for a customer
- Calculate overdue charges
- Change the setting for automatic posting on release
- Set up dunning letter mailing in the Customer ledger preferences
- Set up invoice mailing in the Customer ledger preferences
- Select processing options for overdue charges
- Make overdue and dunning settings in the Customer ledger preferences
- Apply line discount to Item price or Extended item price
- Add a payment message prefix
- Set up a dunning letter mailing
- Set up the dunning process
- Configure commissions
- Set up document amount rounding
- Print invoice
- Send invoices by email
- View invoices paid with a specific payment document
is displayed to the left of each document that has been processed successfully.
or 
is displayed for each processed line to indicate if the processing was successful or not. You can hover over the icon to read the line-specific message. Successfully processed lines do not show up again for the selected cash account.
for all possible reason codes.